Freshworks

How can great partners help navigate tech investments and decision-making? Laura Padilla, who heads up our partner program, recommends a solution: Create an AI “Circle of Expertise” around customers. For many organizations, the journey to AI adoption feels like navigating uncharted waters. The potential is vast, but the path can be complex and overwhelming. It isn’t just about selling tools—it's about building an ecosystem of support that: - Breaking down complex concepts into actionable strategies. - Helping businesses integrate AI seamlessly and efficiently. - Ensuring that AI investments translate into real business outcomes. Read the full conversation: https://lnkd.in/gqy5Av2J

South African retailer Coricraft knew customer service goes beyond the showrooms. So they turned to #FreddyAI Copilot, providing service agents the much-needed, AI-powered relief. Instead of digging through 40 email threads, Freddy’s Summarizer now allows the agents to provide quick recaps, while Tone Enhancer ensures the right response—every time. Read the full story: https://lnkd.in/gZ-dmuyR

Fact: Our customers are the best ❤️ A massive thank you for being a vital part of our people-first AI journey! We couldn't have done it without you, and we're just getting started.

IT teams need more than just a static inventory. They need real-time insights and automated discovery to stay ahead. Learn how #Freshservice's advanced ITAM powered by Device42 uncomplicates IT asset management—eliminating blind spots, cutting costs, and reducing risks. https://lnkd.in/gvj2Cwyp

This Valentine's Day, we did what we love the most—sharing ideas, talking tech, and diving deep into innovation and AI with an incredible community of thinkers and doers! ❤️ SaaS@Scale AI 2025 was a powerhouse of insights, bringing together leaders and innovators from across the SaaS and AI ecosystem. ✨ Highlights from the Day:  Jayesh Ranjan, IAS took us through Hyderabad’s remarkable journey to becoming a global AI hub. T-Hub's efforts in incubating startups and our partnerships with Google and Microsoft are setting new standards. The Indo-US Responsible AI Task Force is a shining example of how we can push boundaries while keeping ethics and transparency at the forefront. Our CTO, Murali Swaminathan delivered a powerful keynote on how AI is transforming SaaS, from intelligent automation to the exciting possibilities of Agentic AI. Our very own Freddy AI is already making waves in enhancing Customer Experience (CX), Employee Experience (EX), and enterprise scalability. We are incredibly grateful to our speakers, partners, and every attendee for making this event truly special.

"11 steps to open an IT support ticket? Yeah, that wasn’t working." 😅 For Alterra Mountain Company, managing IT across 15 resorts was a mess—until they brought in Freshservice. With over 400 automated workflows and a huge boost in collaboration, Freshservice turned chaos into simplicity. The result? A smoother, faster, and way more efficient IT process that’s brought the whole team closer together. Read the full story: https://lnkd.in/gpH2NiYv

Vague ticket of the day: "printer" That’s it. That’s the ticket.

No question is too big, small, or wild. 💁♂️ Join us on February 20th for a 60-minute AMA where our team will answer all of your questions on how to better use #FreddyAI. RSVP here: https://lnkd.in/gkmkEXpB Speakers: Anusha Kovvuri, Suraj Rao, and Sandeep Reddy Pallavolu

🤖 AI is already revolutionizing retail. 6 in 10 retail employees say their department is more successful because of it. But success with AI isn’t automatic—it requires thoughtful implementation. Here are three foolproof ways for retail leaders to implement AI.⬇️ Read more about how AI is boosting employee and customer satisfaction in the retail industry: https://lnkd.in/gQbVB3Bm