During times of change, unexpected risks or delays can arise. To prevent disruptions, collaborate with the vendor to create backup plans. This ensures both sides are ready for any challenges and can address issues quickly without affecting the project. Keep the plans flexible, as they might need adjustments along the way. If the change involves new tools, processes, or technology, make sure the vendor receives the right training or resources. The vendor might not be familiar with these new systems, so providing support and information will help avoid confusion.

To bridge communication gaps with vendors during change, establish clear, consistent channels like regular check-ins or shared platforms. Define roles, expectations, and timelines upfront to align goals. Use simple, concise language and confirm understanding through summaries or feedback loops. Be transparent about challenges and updates, fostering trust. Leverage collaboration tools for real-time updates and document sharing. Assign a dedicated point of contact to streamline communication. Finally, prioritize active listening and empathy to address concerns and build stronger partnerships.

Tive uma experiencia com um fornecedor, onde demorava em excesso as entregas de peças. Eu entendia que a empresa, mas no fim, compreendi que era os intermediadores, como o setor financeiro e logístico. Conseguimos corrigir o gargalo comunicativo, colocando somente uma pessoa para nos responder.

This situation requires proactive relationship building, not reactive management. Establish regular check-ins and open communication channels before they're needed. Create a foundation of trust and understanding. Key actions: maintain updated contact lists, document communication preferences, schedule periodic reviews, and share relevant organizational changes early. Invest in your relationships proactively, to create partnerships When challenges arise, you're working with familiar partners who understand your business context and priorities. This proactive approach reduces misunderstandings, speeds problem resolution, and helps maintain business continuity during transitions.

Clear, consistent communication is key. Establish regular check-ins, use collaborative tools, and align expectations early. Building trust fosters smoother transitions and minimizes misunderstandings during periods of change.