You can tell us about an issue with your Pixel Tablet so that our experts can work to fix the same issue for all Pixel Tablets. Although we can't guarantee that we'll reply to you or fix your particular issue, your bug report could help people who use a Pixel Tablet.
Tip: To share the most useful info, submit your bug report right after the issue happens.
Get a support email to share a bug report
To share a bug report with us, reply to the email you received from the customer support agent you spoke to. If you haven't spoken to our support team yet, contact us. Learn about different ways to contact us.
Important: Support is available only in countries where we sell Pixel Tablets.
Share a bug report
Step 1: Create a bug report
- On your Pixel Tablet, turn on USB debugging and Bug report shortcut:
- Open your device's Settings app
- Tap About tablet.
- At the bottom of the screen, tap Build number 7 times. The message "You are now a developer" appears.
- In the Settings menu, tap System
Developer options.
- Scroll down to "Debugging"
turn on USB debugging
tap OK.
- Turn on Bug report shortcut.
- Open your device's Settings app
- Reproduce the issue or error message on your tablet.
- Immediately after the issue occurs or you get an error message, swipe down from the top of the screen
tap Power
Bug report.
Step 2: Save the bug report
- When your report is ready to share, you'll get a notification on your Pixel Tablet.
- Tap the notification
OK
Drive
Save.
Step 3: Send us the bug report
- in Gmail, open the email from the customer service agent and tap Reply.
- At the top right, tap Attachment
My Drive.
- Find and choose your saved bug report file.
- Tap Select
Send
.
- From the Drive dialog box that appears, tap More Options
Anyone with the link
Send.
- Open the Drive
app and find the bug report file you sent. To turn on Link sharing for the file, tap More
Manage access.
- Under "General access," tap Change
Restricted
Anyone with the link.
Tip: If you don't turn on Link sharing, the file will be locked and not accessible for review.
After you confirm that we've received the report, you can turn off Link sharing:
- Go to Manage access.
- Under "General access," tap Change
Anyone with the link
Restricted.
Step 4: Turn off developer mode on your Pixel Tablet
- Open your device's Settings app
- Tap System
Developer options.
- At the top, turn off Use developer options.