If your Pixel Tablet or Charging Speaker Dock becomes defective through no fault of your own, you may be able to return it for replacement, repair or a refund, at Google’s discretion. Accidental damage isn't covered under warranty.
Important:
- As part of our commitment to sustainability, we may remove the printed warranty from the Pixel Tablet's packaging. You can check the model and region warranty during tablet setup. This information is available on your tablet even if you also received a printed warranty. To find the warranty, open your tablet's Settings app
tap About tablet
- Warranty terms can vary based on the country or region where you bought your device. You can get online and phone support everywhere we sell Pixel Tablet. To review the terms of your warranty, visit the Google Hardware Warranty Center.
Step 1: Check your Pixel Tablet's warranty status
The interactive warranty checker helps you check your warranty coverage, find solutions to common device issues, or connect with our team.
Note: You must be signed into your Google account to use the interactive warranty checker.
Step 2: Replace your Pixel Tablet and Charging Speaker Dock
Important:
- To obtain warranty service, you must follow Google's procedures. You must provide your name, contact information, serial number(s). You may also be required to provide proof of purchase and answer our diagnostic questions about your tablet's issues.
- Make sure you back up your device before sending it back for repair or replacement. Learn how to back up your Pixel Tablet.
1. Find your serial number:
You’ll need your Pixel Tablet, Charging Speaker Dock, or bundle serial number depending on which device you need help with.
Pixel Tablet's serial number
- Open your tablet's Settings app
.
- Tap About tablet
- Check under "Serial number".
Note: You can also find the serial number on the back of your tablet, located below the Google logo and pins, and on the device box that comes with the tablet and dock.
Charging Speaker Dock's serial number
- After you set up Hub mode, open your tablet's Settings app
- Tap Hub Mode
- Check under "Serial number."
Note: You can also find the serial number etched under the dock next to the reset button.
Bundle serial number
- Open your Google Store order at store.google.com.
- Click your Google Account display photo or your name's initials
.
- Click on the order that contains the Pixel Tablet bundle.
Note: For orders from third-party retailers, you need to provide the serial number from your receipt or third-party store account.
2. Pick your support option:
Pick your support option based on your device’s warranty status or if you purchased Preferred Care coverage.
Preferred Care
If you purchased Preferred Care, you can make a claim online or over the phone. Learn how to make a claim.
In-warranty
If your Pixel Tablet is in-warranty and your claim is covered, you can get your Pixel Tablet and/or Charging Speaker Dock replaced by contacting us.
Important: Walk-in Pixel Tablet repair services aren't available at this time, but you may be able to get it replaced if your device is in-warranty and your claim is covered.
Out of warranty
If your Pixel Tablet is out of warranty or your claim isn't covered, you can get your Pixel Tablet replaced out of warranty at the Google Store.
Important: If you bought your Pixel Tablet from another retailer, you still need to contact the Google Store for out-of-warranty claim support.