If you have trouble connecting your Chromebook to the internet, try the steps below. Test your Chromebook after each step to check if the problem is fixed.
Can’t connect Chromebook device to the network
If you have trouble to connect with the network:
- Make sure your Chromebook is connected to the Internet. Learn how to connect your Chromebook to Wi-Fi.
- Use the network diagnostic tool. Learn how to use Diagnostics to troubleshoot your issue.
The most common type of Wi-Fi networks that Chrome devices support are:
- Standards: 802.11 a/b/g/n and 802.11ac for AC-equipped Chromebooks
- Security: WEP, WPA/WPA2, EAP-TLS, EAP-TTLS, EAP-PEAP, and TKIP
Can't connect to Wi-Fi
- Make sure Wi-Fi is on.
- Check that the network you want to connect to works with your Chromebook.
Can't connect to other networks
Problems connecting to wired networks- Make sure your Chromebook is connected to the router with a working Ethernet cable or USB adapter.
- At the bottom right, select the time. If your Chromebook is connected properly, you'll see Connected to Ethernet
.
- Try connecting a different computer to the router. If it connects properly, you might need a different cable or USB Ethernet adapter.
- Make sure your Chromebook can connect to mobile networks, and that your connection is on.
- Restart your Chromebook.
- Make sure the T-Mobile or Verizon Wireless network is turned on. Call your mobile carrier if you have problems connecting.
You can also try switching mobile carriers:
- Sign in to your Chromebook as a guest.
- Press Ctrl + Alt + t to open a terminal window.
- Type this command:
modem_set_carrier Generic UMTS - Press Enter.
- Type
exitand press Enter again. - Turn off the Chromebook.
- Insert a SIM card from a different mobile carrier.
- Turn on the Chromebook.
To switch back to Verizon, open a terminal window and type this command:
modem_set_carrier Verizon Wireless
To switch back to T-Mobile, open a terminal window and type this command:
modem_set_carrier T-Mobile
- Make sure your Chromebook can connect to mobile networks, and that your connection is on.
- Restart your Chromebook.
- Check that your SIM is activated. If you're still having problems, contact your carrier.
- You might need a PIN to unlock the SIM card. If you don't know the PIN, call your carrier or use mobile data roaming.
- Locate the network sign-in page: Browse http:// websites like http://www.gstatic.com/generate_204 that the network might redirect to its landing page.
- Tips:
- Enter URLs that begin with "http://" (not "https").
- Use a private window (Ctrl + Shift + n) if allowed by your administrator.
- Turn off extensions: If you can't find the network sign-in page, turn off any extensions that you’ve installed on Chrome. Learn how to uninstall extensions.
- If you’re able to complete the sign-in but still can’t get online:
- Disconnect and reconnect to the network.
- Use your phone or another device to check if you can connect to the network. If you can’t sign in from another device, there could be an issue with the network.
- Ask the owner of the network if the network offers internet access.
If you still have trouble after you try these steps, contact your Chromebook manufacturer.
If you still encounter issues, find options to contact support. On another device that has Internet access, go to Chromebook Help Center.
Contact these phone numbers for support:
- United States: 1-855-317-4935, 24 hours a day, 7 days a week
- Germany: 08007235105, 9 AM – 5 PM (Monday - Saturday)
- France: 0805 541 040, 9 AM – 5 PM (Monday - Saturday)
Advanced help for Google Cloud network administrators:
You can contact Google Cloud support at Chrome Enterprise and Education Help Center.
- United States: 1-877-355-5787
- International: +1-646-257-4500
Other devices are connected except for Chrome devices
If you’ve tried all the options and your Chrome devices still aren’t connected to the network, make sure you’ve allowlisted the hostnames. Learn how to set up a hostname allowlist.