AirPods Support

If your AirPods or charging case are lost, you can help locate them with Find My.

If you can’t find your missing AirPod or the charging case using Find My, you can purchase a replacement.

Learn how to find the serial number of your AirPods, if you need it to check coverage or start a repair.

Find out how to identify the generation of your AirPods and the model of your charging case.

If you’re experiencing issues with sound, your AirPods might need cleaning.

Learn what to do if your left or right AirPod doesn’t play audio.

Before you can use the Hearing Aid feature on your AirPods Pro 2, you need to take the Hearing Test. 

Learn how to set up and customize the Hearing Aid feature, including Conversation Boost and Media Assist.

Learn about battery life and how to keep your AirPods charged.

Try these steps if your AirPods, AirPods Pro, or AirPods Max won’t charge.

Learn how to connect your AirPods to your iPhone, iPad, Mac, Apple Vision Pro, and more.

You can pair them again, and if they still won’t connect you can restart or reset them.