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Danielle Main
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I bought 3 speakers sold on the fact that I could use the app to connect more than one speaker. I can use the app to play one speaker at a time, but when I connect 2 or more to the party option, they skip and cut in and out. Every time I connect it. This goes on no matter which device, my Note 20, my S23 Ultra, and tablet. And Uninstalling and Reinstalling doesn't work. I will never buy UE speakers again. Still having issues even with the updated app. The party feature doesn't work.
24 people found this review helpful
Logitech Europe S.A.
January 6, 2025
Hi Danielle, Sorry about this experience. What speakers are you using the app with? Have you had a chance to make sure all of your speakers are fully up to date? We would love to help you improve your experience. Please reach out to us at https://support.logi.com/.
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Liam Nagy
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DON'T BUY THESE PRODUCTS. Edited lightly in response to developer response. DEVELOPER ONLY RESPONDS TO REVIEWS TO CREATE FALSE CONFIDENCE. Disinvestment by Logitech in UE brand is real. I've owned 10 speakers including Boom 1, 2, 3 and Mega 2, 3. Firmware up to date. I've experienced most issues in other reviews. They used to be fixed, and now nothing changes for years. Skips, stutters, and dropouts when connecting speakers; the main feature. Other brands are trying harder and doing better.
1 person found this review helpful
Logitech Europe S.A.
February 17, 2025
Hi Liam,
We apologize for the inconvenience. Could you let us know which speaker model you have? Ensure your firmware is updated, as it can solve many issues. For further assistance, please contact us at https://support.logi.com/. We're here to help and make things right.
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Alpha wolf
When I first got the speaker the app worked fine, but after turning the speaker off once the app refused to. Connect and then I tried deleting and reinstalling incase it was an app issue, but now it absolutely refuses to do anything, and every once in while when I turn it on and connect I'm asked to connect it to the app, I click yes, and nothing happens... decent speaker decent app bad personal experience so far.
7 people found this review helpful
Logitech Europe S.A.
January 8, 2025
Hi Alpha Wolf, Sorry to hear about this hurdle. Sometimes connecting the speaker to your phone or device first. Then connecting the app to the speaker can help in this situation. If that doesn't help. Please reach out to us at https://support.logi.com/. An agent will help you get everything straightened out.