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Devin Straub
It's not what I thought it was, but that's on me. I originally subscribed for the 2tb storage, thinking i could back up all of my devices, including my PC. Unfortunately, unless I overlooked something, you can only use it to back up your android devices; phone, tablet, chromebook, etc. The app otherwise works exactly how it's supposed to do, I just can't fathom needing all that extra storage for just my phone.
240 people found this review helpful
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Elaine Cuenca
Absolutely horrible experience! Sure, the free 15GB of storage is nice, but I do not recall signing up for Google One! I am a student in college who absolutely NEEDS to take notes on Google Docs in order to keep up with everyone, but apparently when you're out of storage, you cannot make any changes to a file! I've cleared out tons of space in my Google photos already since I thought that would help, but Google is still refusing to give back access!! If I could rate this app zero stars, I would.
437 people found this review helpful
Google LLC
January 28, 2025
Hi, Elaine. Let's try connecting you with the Drive support team. Go here to get a call back: goo.gl/LcAuFy. Thank you.
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2/15/25 Trashiest of all of the Google Apps. Navigation is messed up AF. I just saw a place to delete backups of my old phones but can't find my way back there. 100% One trash Google. 10/25/14 Impossible to know when my annual plan renewed. Impossible to see which photos are backed up to Google One that take that expensive space (the app opens photos ont phone when tapping on the photos storage value). Plus a waste of time contacting Google support even with paid membership.
39 people found this review helpful
Google LLC
October 11, 2024
Hi there. If you are still a current member we recommend reaching out to a Google One expert. Check the support tab in your app or at one.google.com for options. Hope these helps!